FAQs

Registering in Madeinspain.store is necessary to make your purchase. By registering on the MadeinSpain.store website, you get a personal account that allows you to purchase products, receive information about offers and promotions, know the status of your orders, access your history of purchases already made ... In addition, in your customer file there are Your personal data and usual addresses have been registered, so you will not have to fill them in again in subsequent purchases.

At the top of the web you will find the word "My account". In less than a minute you will be registered in MadeinSpain.store. In addition, if you have a Facebook account and you do not like to fill in forms, we offer you the possibility of registering with your Facebook account or Google account, so that from Facebook or Google it is only one click. It couldn't be easier!

It is your MadeinSpain.store page, from where you can do all the procedures related to "My account", you can change your personal data, manage your addresses, check your past purchases (and we hope, repeat!).

You will find different options to unsubscribe from the emails of offers and news, if you want to unsubscribe from MadeinSpain.store and delete all your data from our files, you have this option in this form.

If you need to change any of your data, you just have to access your account. Within it you can access the different sections of personal information (Account details, Orders, Addresses) and edit the fields you want.

MadeinSpain.store's Privacy Policy guarantees the confidentiality of Personal Data and that these will not be transferred to third parties. In accordance with the provisions of Organic Law 15/1999 on Personal Data Protection (LOPD), we want to inform you that the data collected will be incorporated into a file registered with the Spanish Agency for Data Protection, for which it is responsible (MadeinSpain. store) with registered office at Avenida San Ramon Nonato, 32, 5º de Barcelona, ​​registered in the Mercantile Registry of Barcelona in Volume 45131, Folio 212, Page B 477817 and provided with CIF B66656141.

Very sure! You have several alternatives when paying for your purchase: with a credit / debit card or through PayPal and Stripe. Our website has the official seals of Visa, MasterCard and PayPal, Stripe. In addition, to guarantee the total security of your data, we avoid storing any data regarding your credit card, bank account or PayPal account. When you save your credit card, the data is stored by the bank for your total security. So you can be completely calm.

At MadeinSpain.store we store your data for the sole purpose of improving the quality of the services and products we offer you, especially delivery. They also help us ensure the security of your data, as we promise not to share or sell it to third parties. In addition, the better we know you, the better we can offer you the products that we think you may like.

You are already in MadeinSpain.store, where do I start? Find the products you need. We recommend that before starting your purchase you check the latest offers and promotions, which you can access from the main page of MadeinSpain.store. You can also start browsing through the different sections of the menu or directly access your favorite products from the search engine, which will help you save time when making your purchase. You can do it as is most comfortable for you, you fill your cart and, when you have everything, you finish your purchase.

Absolutely. In MadeinSpain.store you can buy whatever you want and there is no minimum purchase limit. Depending on the amount of your purchase, you can save shipping costs.

You can pay for your purchase with any of the following forms of payment: Credit or debit card: Visa, MasterCard, American Express, PayPal and Stripe.

Very easy! You can request the invoice for each purchase with a single click, in the second step of the payment process. Just follow these steps: at the end of the purchase a form will appear with the billing details. You have to fill in the necessary information for billing and you will receive the invoice by email.

If you need the invoice for a purchase that you have already made in MadeinSpain.store, you only have to request it via email and we will send it to you.

Of course! You can select products from any section and in the purchase process we will always indicate the delivery date of your order based on the products chosen.

It depends on the type of delivery and the transport company chosen. In general, the delivery men begin the delivery at 9 am and finish at around 19 pm, from Monday to Friday.

In case you have little flexibility in your schedule, we offer a delivery notification service with SEUR who will notify you of the one-hour time frame in which the delivery will be made. You can postpone the day if you wish, knowing in advance when they will make your delivery.

Free shipping costs from:
– Spain and Portugal from €70
– Balearic Islands from €199
– Remains from European Union countries from €299

Free shipping on Sucralin products
– Spain and Portugal from €30
– Using the Code: SUCRALIN


Shipments to USA

Wines to USA from Madeinspain.store

The wines are shipped in boxes of 6 units. They can be from the same wine or from different wines. The customer can buy less if he wants, but the shipping cost will be for a box of 6 units, €125.

The minimum shipping cost is €125 for a box of 6 units. If more than one box is purchased, there is a volume discount.

Examples:

1/6: €125; 3/18: €340; 5/30: €560; 7/42: €770; 9/54: €980;

2/12: €215; 4/24: €425; 6/36: €625; 8/48: €830; 10/60: €1,035

Customs/taxes: included

Special conditions

EXCLUDED STATES: AL-Alabama, KY-Kentucky, MS-Mississippi, UT-Utah.

EXTRA COST: AK-Alaska, HW-Hawaii, PR-Puerto Rico. €100/box added to the price per box.

– Door to Door Service
– Transit time of 3-4 weeks
– Highest quality packaging included


Food to USA from Madeinspain.store

The food is shipped as an exclusive shipment. It cannot be mixed with a shipment of wines, what are done with Cargo Wine. Food delivery is done by ups.

Only the products indicated with the flag “available for USA".

Customs/taxes: included

– Door to Door Service / a nearest pick up place can be requested
– Transit time of 6-8 business days
– UPS shipping guarantee.

Shipping costs are calculated automatically according to the destination and the number of products purchased. Shipping costs will be detailed throughout the purchase process and can be reviewed before finalizing the purchase.

To know in more detail, the shipping costs are detailed in our Contract Conditions.

Shipping times depend on the destination and the section in which you have purchased. We deliver in 3-5 working days to all of mainland Spain and 5-7 working days in the Balearic Islands from our shipping confirmation. Once the order leaves our warehouses, you will receive an email notifying you that the order has been accepted and is being shipped.

For international destinations, you can check the delivery times by country in the Shipping Conditions section of our Contract Conditions.

In some sections, the delivery time can be a little longer. This is because we group all the orders from our buyers to order a product directly from the producer. In any case, this will always appear clearly indicated both throughout the purchase process and in the order confirmation e-mail.

Take into account local community holidays, which can affect the delivery of orders.

Your orders will be sent to the delivery address that you entered when creating your account, so it is important that you pay attention when filling in this information. Remember that once registered, in "addresses" of the "my account" section you can add all the delivery addresses you want (eg your office, your summer house, your parents' house ...) and select the one that interests you at place your order.

If you have ordered products that need cold for transport, make sure you have a suitable place to keep it until use.

We ship to all destinations in mainland Spain. We do not deliver to PO boxes.

We currently work with SEUR and SEUR FRIO.

Products that by their nature require cold will be sent by SEUR FRÍO service (controlled temperature between + 2ºC and + 8ºC) guaranteeing that in no case is the cold chain broken, with deliveries preferably before 13:30 to ensure the best conditions for your order.

When your order is delivered you must check that everything is as requested. If there is any discrepancy or problem with the order, indicate it on the carrier's delivery note, and you must contact MadeinSpain.store through our contact form at www.madeinspain.store/contact leaving us your personal data and order number explaining the discrepancy or problem, and we will contact you as soon as possible to solve the incident.

If due to force majeure it is impossible for us to deliver the order within the agreed period, the courier company will contact you to set a new date. Contact us to solve this incident through our contact form at www.madeinspain.store/contacto.

What can I do if I am not going to be at the address I indicated to receive my order?

In that case, contact the shipping company to provide an alternate address. If it is located within the same distribution area, it will not entail any additional cost. In the case of not being, you will have to pay the corresponding postage to the courier company.

In accordance with the Retail Trade Organization Law as well as what is regulated by community regulations (Directive 97/7 / CE), you have 7 days from receipt to return your order as long as it is not a fresh product or perishable.

The product must be in the same state in which it was delivered and keep, as far as possible, its original packaging and labeling.
The shipment must be made using the same box or envelope that we have sent you, or failing that, in a similar format that guarantees the return in good condition.
A copy of the delivery note must be included in the package, where the returned products are also marked.
We will check the returned products to confirm that they arrive in optimal condition before proceeding with the refund of the amounts. If your order has been sent to another person and they want to make a return, we will refund the amount in the same form of payment and account from which it was made. We will proceed to make the return within 30 calendar days of receipt of the return order.

If the reason for the return is for something that we have not done completely right (the product is defective, it is not the one you requested, etc.), we will pay the collection costs. If the reason is another (the products were served correctly but they are not to your liking), MadeinSpain.store will pay the cost of the products except for the return costs that will be borne by the customer.

If you want to return a product, call +34 622 713 817, write us an email to info@madeinspain.store or directly fill out the contact form available in the Contact section, selecting "I want to return products" as the subject. We will respond quickly to give you the fastest and most comfortable solution for you.